Effective Date:
10/04/2025

Company Name:
Sukhdev & Ahmad Lawyer Pty Ltd

ABN:
[Insert ABN]

Address:
505/530 Little Collins Street, Melbourne VIC 3000

Phone:
+61 480 010 326

Email:
Reception@salawyer.com.au

1. Introduction

At Sukhdev & Ahmad Lawyer Pty Ltd (“we”, “our”, or “the Firm”), we are committed to providing high-quality legal services to our clients. Due to the nature of legal services — professional, consultative, and tailored to each matter — refunds are handled on a case-by-case basis and per Australian Consumer Law.

2. Nature of Our Services

As a legal practice, we provide professional services such as consultations, legal advice, document preparation, and representation. These services are considered intangible and non-returnable, and once delivered or commenced, they are typically non-refundable.

3. Refund Eligibility

Refunds may be considered in limited circumstances, including:

If services have not yet been commenced and the client cancels in writing within a reasonable time.

If we are unable to deliver the service as agreed due to reasons within our control.

If a pre-paid consultation is cancelled by us and cannot be rescheduled.

If a client is legally entitled to a remedy under the Australian Consumer Law.

Refunds are not applicable when:

Services have already been substantially performed.

The client changes their mind after engagement.

Delays are caused by the client’s own failure to provide necessary documentation or instructions.

The client fails to attend a scheduled appointment without adequate notice.

4. Requesting a Refund

To request a refund, please contact us via email at [Insert email address] with the following details:

Full name

Contact number

Date of payment and service

Reason for requesting a refund

All refund requests are reviewed within 7 business days. We may request further information where necessary.

5. Processing of Refunds

Approved refunds will be processed using the original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your financial institution.

6. Refund of Disbursements

Disbursements (such as government fees, filing fees, translation costs, etc.) paid on your behalf to third parties are non-refundable unless a refund is issued by the relevant third party and returned to our office.

7. Changes to This Policy

We may update this Refund and Returns Policy from time to time. The latest version will always be available on our website.

8. Contact Us

Sukhdev & Ahmad Lawyer Pty Ltd
505/530 Little Collins Street, Melbourne VIC 3000
📞 +61 480 010 326
📧 Reception@salawyer.com.au